chapter  5
37 Pages

Managing productivity at work

Efficiency of an operation is usually measured in terms of its output or productivity. However, these two terms are not the same. Output of an operation is the outcome achieved when operation resources such as people, materials, equipment, etc., are put into work, whereas productivity is expressed as a ratio of output produced against the input used to achieve it. This can be shown as follows:


Productivity measures of individual resources can then be related to the amount of output produced against the amount of input used. For instance:

(5.2)Staff productivity Output produced No. of st

aff used

Productivity Output produced Input consumed

Six hundred patients have visited a dental clinic in one week. There are four dental surgeons employed by the clinic. Assuming equal distribution of work, what is the productivity of an individual dentist per week?