Planning and control of work: the management of capacity
The capacity of an organization may be defined as its ability to undertake the work demanded by its users. For example, a university might define its overall capacity in terms of the numbers of students it can teach, an airline by the number of passengers it can carry and an amusement park the number of visitors it can accommodate. These numbers in turn will reflect the individual abilities of the various components which make up the working organization. Broadly, these individual components are the staff, the technology and the facilities. This ability to undertake the work demanded clearly cannot exist without the managers of the organization providing the appropriate resources. It is this task, the task of providing the ability to undertake work, which is the focus of this chapter.