chapter  1
27 Pages

The operations function

Operations management is concerned with managing the resources that directly produce the organization’s service or product. The resources will usually consist of people, materials, technology and information but may go wider than this. These resources are brought together by a series of processes so that they are utilized to deliver the primary service or product of the organization. Thus, operations is concerned with managing inputs (resources) through transformation processes to deliver outputs (service or products). This idea is explored further in Chapter 2. As an area of study operations management is essentially a practical subject.