chapter  2
29 Pages

The context of operations management

Manufacturing or service operations are a number of interrelated functions designed to produce or provide a pre-determined range of products or services. They can be considered as part of a macro (large) operating system, which includes the firm’s internal organization and external environment, or a micro system at the operating level. For example, various departments at a university can be viewed as micro systems, all part of the total university organization at a macro operating level.