ABSTRACT
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.
For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.
This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples
TABLE OF CONTENTS
part One|62 pages
The Case for Business Excellence
chapter 1|14 pages
Introducing Business Excellence
chapter 2|46 pages
The Case for Business Excellence
part Two|220 pages
The Excellence Frameworks
chapter 3|25 pages
Overview of the National and International Quality Awards
chapter 4|61 pages
The Malcolm Baldrige National Quality Award
chapter 5|33 pages
The European Quality Award
chapter 6|32 pages
The Deming Prize
chapter 7|38 pages
National and Regional Quality Awards
chapter 8|30 pages
The ISO9000 Quality Management System
part Three|154 pages
Self-Assessment