ABSTRACT
You may have seen on a company notice-board a notice which
says something like:
‘Customers are our most important asset. They are the life-blood
of our business and their satisfaction is the ultimate objective of all
that we do.’
You may have seen on a company notice-board a notice which
says something like:
‘Customers are our most important asset. They are the life-blood
of our business and their satisfaction is the ultimate objective of all
that we do.’