ABSTRACT
In the previous chapter we discussed the essentials of written com-
munication. As managers you probably spend a large percentage
of your time communicating with people on a face-to-face basis;
this may involve your team, colleagues, other managers, customers
and suppliers. In all of these circumstances you need to be able to
communicate effectively. So often in the workplace a simple
message can be misunderstood with disastrous consequences.
Communication is a two-way process and you need to ensure
that you do communicate effectively, you listen actively and give
constructive feedback. This chapter covers:
