chapter  4
94 Pages

Designing the new reality

Once a business case for change has been assembled and approved then the challenge turns to some detailed analysis and design to shape what will be implemented.

This part of the process is about designing the new reality – laying down a path through uncharted territory. We can now see the goal ahead of us, we know the reasons why change is necessary, and the sorts of benefits we are aiming to achieve along the way. Now comes the detail part – deciding what, specifically, should change, and what implementation activities are required to move things along.