chapter  10
40 Pages

–Community Implementation and Growth: Illustration of Activities

We continue the illustration of how a community with a strategic purpose was developed at Clarica after its launch-a time when the community began to move beyond the intrigue of a new structure for sharing knowledge, using a new set of collaborative tools, into a new phase where the focus was shifted from logistics to creating significant value for the individual members, the community as a whole, and the organization at large. We provide examples of documents and resources that were developed during Phase II (steps: establish the community, access progress and value, grow the community, evaluate purpose and direction, and expand the community) in order to create a sustainable community of practice that functions as a strategic resource for an organization.