ABSTRACT

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

chapter 1|1 pages

Introduction

chapter 2|3 pages

Communicating employment policies

chapter 3|1 pages

The contract of employment

chapter 4|4 pages

Employment Tribunals

chapter 6|1 pages

Dealings with recognized trades unions

chapter 7|3 pages

Employment records

chapter 8|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|2 pages

Achieving harmony at work

chapter 3|1 pages

Selection and training

chapter 5|1 pages

Communicating with the team

chapter 6|2 pages

Earning respect from the team

chapter 7|4 pages

Motivating and monitoring

chapter 9|1 pages

Resolving conflict

chapter 10|4 pages

Grievance procedures

chapter 11|1 pages

Summary

chapter 1|2 pages

Introduction

chapter 3|2 pages

Rules

chapter 4|5 pages

Dealing with offences

chapter 5|7 pages

Following the procedures

chapter 6|6 pages

Finding out the facts

chapter 7|5 pages

The counselling session

chapter 8|13 pages

Taking action

chapter 9|2 pages

Summary

chapter 1|3 pages

Quick quiz

chapter 2|2 pages

Workbook assessment

chapter 3|3 pages

Work-based assignment

chapter 1|2 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|1 pages

Extensions

chapter 4|2 pages

Answers to self-assessment questions

chapter 5|2 pages

Answers to activities

chapter 6|2 pages

Answers to the quick quiz

chapter 7|3 pages

Certificate