chapter  10
31 Pages

Performance measurement and improvement

Hollola manufactured a critical piece of the equipment for papermaking; the systems that remove finished rolls of paper

from the papermaking machines, then wrap, label, and move the rolls to finished goods storage. When Hollola’s roll-finishing systems didn’t arrive at the customer site on time, or took extra time to start up, or failed to work, then the entire papermaking plant was delayed in starting up.