ABSTRACT

Referring widely to real examples of change and best practice in modern retail management, it gives students a thorough grounding in:

* The changing retail environment
* Managing change in the retail sector
* Understanding the supply chain
* Mastering retail operations

Written by an author team with an expert knowledge of the sector and experience of communicating the key concepts to all kinds of students, Principles of Retailing is an essential text and reference.

part |2 pages

Part 1 The Changing Retail Environment

chapter 1|13 pages

Introduction

chapter 2|32 pages

The retail environment

chapter 3|22 pages

Theories of retail change

chapter 4|31 pages

Retail strategy

part |2 pages

Part 2 Managing the Retail Supply Chain

chapter 5|42 pages

The development of retail marketing

chapter 6|35 pages

Retail buying in the twenty-first century

chapter 7|37 pages

Retail logistics

part |2 pages

Part 3 Managing Retail Operations

chapter 8|30 pages

Adding value through customer service

chapter 9|14 pages

Retail selling

chapter 10|25 pages

Retail security

chapter 11|33 pages

Merchandising in retailing

part |2 pages

Part 4 Managing the Future

chapter 12|31 pages

The internationalization of retailing

chapter 13|23 pages

Electronic commerce and retailing