chapter  6
19 Pages

Transforming Our Relationship to Fear

Ralph slams his hand on the bar as he begins to tell his story to the guys at the neighborhood pub. "I knew it would happen. I just knew it would happen. The minute they started talking about that team stuff, I knew the company was looking for a way to cut expenses. They said they wanted to improve quality, but when they let the operators start making decisions, I knew they were going to get rid of a lot of us long-time managers because we were costing'em too much money."