chapter  21
5 Pages

The Future Is Ours if We Learn to Care for Each Other

The world of work is changing. And people are caught in the middle of the change. On one hand we are told that the old commandcontrol structures of the industrial era will no longer work; on the other, we are given only fragments of the new. We live in what William Bridges, author of Managing Transitions and other books on change, called the neutral zone (Bridges 1991, 1994). In the neutral zone, old ways no longer work, and new ways are yet undefined. At times, we aren't sure of who we are or where we are going. Perhaps the great poet A. E. Housman captured the feelings of many

people of our time when he wrote the famous words: "I, a stranger and afraid, in a world I never made."