ABSTRACT
EXTENDING KNOWLEDGE MANAGEMENT For our purposes I define knowledge as “the capacity to act effectively.” If so, what is knowledge management? Many people say it’s an oxy-
moron: knowledge cannot be managed. However, knowledge management is generally used to refer to any initiatives that focus on knowledge as a primary resource of the organization, and attempt to make it more productive by increasing access to it, developing it, capturing it in databases, or applying it to enhance processes, products, and services. I prefer the term developing information and knowledge capabilities as more accurately expressing knowledge capabilities as something dynamic, rather than knowledge as a static asset (compare the term property management), and already suggesting the sorts of approaches that need to be taken. This concept is explained in more detail in Chapter 3.
