chapter  7
14 Pages

The expert knowledge manager’s top ten tips

Your work experience, and what you know, both tacitly and explicitly, help you turn unrelated facts into expert knowledge, relevant knowledge. Consultants at Arthur Andersen always ask the question ‘knowledge to do what?’ to help define the context of use. Knowledge for a purpose and within a context of operation is the only useful knowledge, the ‘doing the knowing’ we talked about in Chapter 2. It is not there to be mined and sold for its intrinsic value like gold. We use this metaphor as a shortcut, but we must remember that knowledge itself is a metaphorical label, a process of knowing that is talked about as if it were a thing or object (see Chapter 6).