chapter  3
20 Pages

Gathering data for effective knowledge working

Having explored the nature of knowledge, we must now turn to ways in which you can capture and preserve it. In this chapter we will concentrate on simple techniques for n gathering knowledge from human sources. Many of the F? when extracting knowledge from written sources, but the

We are going to assume that there is an area or topic of which you are largely ignorant and that you have a purpose for the knowledge you will acquire. This can be something very

approaches in this chapter and the next will also serve you well

mundane: having to write a report on a division of the business of which you have no experience; investigating the feasibility of a new-fangled idea being applied in your company; picking up a new job quickly. These are all examples where your first inclination would be to ask someone to explain. When you are doing this you are exploiting your language ability in a conversational setting. You are already an expert at talking, so why do you need to self-consciously consider these well-honed skills? Because normal conversation is rarely knowledge-bearing in the explicit way you want it to be here. To get a better understanding of how conversation is used we need to explore some of its social aspects.