Knowledge Innovation Assessment—Internal Capabilities
M ost organizations have been through the intricacies of TQM, restructuring and change management initiatives-perhaps more than they would like. However, as painful as they may have been for some enterprises, the benefits (e.g., common training, focus on process, respect for the value of metrics, horizontal integration, etc.) cannot be overlooked; nor can the drawbacks (e.g., reduced creativity, risk aversion, inward versus outward focus, etc.). The challenge for the leadership of any organization-profit or not-for-profit-is to capitalize on the best of the history, heritage, and recent successes in a way that continues the momentum forward toward an uncertain future.