chapter  1
31 Pages

Exploring Intercultural Services

Employees who have cross-border responsibilities and cross-cultural relationships must be prepared to effectively handle the inevitable intercultural tasks and challenges involved. Providing them with the awareness, knowledge, positive attitudes, and skills they require is an important responsibility of international human resource managers. In many cases, it also means finding appropriate intercultural services, products, and providers. Making the right choices and purchases often means the difference between success or failure and resources wisely spent or wasted.