ABSTRACT
When ISO 9000 was first released in 1987, it was recognised as being largely incomplete and required the auditors to fill in lots of the gaps. The first revision of ISO 9000 in 1994 got rid of many of these problems. However, an organisation could still conform to the standard but at the same time produce substandard products that were of a consistent poor quality! There was clearly a major loophole that enabled organisations to comply with the requirements of ISO 9000:1994 but without having to improve their quality!
