ABSTRACT
The main requirement of the organisation’s management is that they establish, define and document their organisation’s policy, objectives and commitments to quality.
As we have seen in the previous chapters, this documented system is usually presented as a Quality Manual. The Quality Manual must include details of the organisation’s QMS and the aims, policies, organisation and procedures that are essential to demonstrate that they agree with the requirements of the relevant standard (e.g. ISO 9000 or ISO 14000).
