Full life cycle management and the IT management paradox University of Groningen, The Netherlands London School of Economics, United Kingdom

IT management does not have an impressive reputation when it comes to fulfilling promises. Of course, IT never builds identical information systems in an identical organizational context and, therefore, IT projects always involve risks and uncertainty. These risks and uncertainty, however, decrease during the project. Unfortunately, so do the possibilities to adapt the information system to the wishes of the organization. Often, many requirements only become apparent when the information system is already in use.