Delivering sourcing strategy for IT and e-business
In this chapter we draw upon multiple sources. The first is a case history research database of over 250 organizations assembled across the 1990-2002 period. We also draw upon three European and US IT/e-business outsourcing surveys carried out in 1994, 1997, 2000 and 2001, and additional case work into over 100 e-business developments. The most useful references for this work are Lacity and Willcocks (2001) and Kern et al. (2002).