Change and delivery 1: mobilizing the organization
People become even more important for other reasons also. As information-based technologies enter the core of organizational functioning, IT implementations increasingly also represent major business change projects. Indeed e-business projects are by definition precisely that. People’s responses, adjustments and learning become crucial areas of managerial concern. Moreover, the value of IT is only as high as its business utilization. This means that it is not enough to merely install a system. A system has to be institutionalized, so that there is a leveraging fit between technology, skills and processes.