Plotting the course: where we need to be
The key to effective use of IT is to have a clear business strategy and business model, an information strategy that supports those, and use of technologies to make these business and information strategies efficient. Without the first two, all that IT can do is to make more efficient an inappropriate business strategy, an ineffective business model and organizational infrastructure, and mediocre use of information. In this chapter we set a benchmark of 18 practices that, together, enables an organization to gain demonstrable significant business value from its IT. We organize these practices into four headings that stretch across the lifecycle of any IT investment. These are: Direction; Organization, People and the IT Function; Development and Project Management; and Delivery of On-going Operations. In this chapter we provide an overview of what constitutes very good IT management, with the rest of the book providing much more detail and illustrations on specific practices.