ABSTRACT

'Managing Smart' examines the challenges facing today's management and provides fast, practical answers for solving common workplace situations. It presents step-by-step instructions for mastering more than 300 key real-world management tasks.

This condensed business guide includes information on:
* Leadership techniques * Labor management * Strategic planning * Time management * Marketing and sales techniques * Career development * Key business concepts * Management tools * Information systems

Among many other management topics, 'Managing Smart' also shows you how to:
* Set project goals and priorities * Increase efficiency * Comply with employment and labor benefits * Manage finances

Management professionals and novices alike will improve their effectiveness, skills, and knowledge with these concise reference tips.

part |3 pages

Concepts

chapter 1|1 pages

Are You Managerial Material?

chapter 2|1 pages

The Essence of Good Management

chapter 3|1 pages

Getting a Handle on Upper Management

part |6 pages

Theories

chapter 4|1 pages

The Peter Principle

chapter 5|1 pages

Managing According to Theory X

chapter 6|1 pages

Managing According to Theory Y

chapter 7|1 pages

The Hawthorne Experiments

chapter 9|1 pages

Applying the 80/20 Rule

part |7 pages

Resources

chapter 10|2 pages

Doing Research

chapter 12|1 pages

Useful Resources—Harvard Business Review

chapter 13|1 pages

Belonging to the Chamber of Commerce

chapter 14|1 pages

SIC Classifications

chapter 15|1 pages

Uniform Commercial Code (UCC)

part |27 pages

Management Tools

chapter 17|1 pages

Instituting Management by Objectives (MBO)

chapter 18|2 pages

The Leadership Grid®

chapter 19|2 pages

Changing the Flow of Work

chapter 20|2 pages

Strategic Use of Personality Typing

chapter 22|1 pages

Approaching a Problem

chapter 23|2 pages

The Gantt Chart

chapter 24|1 pages

Organizational Charts

chapter 25|1 pages

Writing a Business Plan

chapter 27|2 pages

Charting a Life Cycle

chapter 28|2 pages

Forecasting Demand

chapter 29|1 pages

Establishing the Objectives of Forecasting

chapter 30|2 pages

Understanding Statistical Terms

chapter 31|1 pages

Calculating Productivity

chapter 33|1 pages

Encouraging Intrapreneurship

chapter 34|1 pages

Making Flextime Work

chapter 35|1 pages

Creating a Home Office

part |28 pages

Key Business Concepts

chapter 36|1 pages

Managing for the Short and Long Run

chapter 37|1 pages

Business Ethics

chapter 38|2 pages

Making Ethical Decisions in Business

chapter 39|1 pages

Top Down versus Bottom Up

chapter 40|1 pages

Supply and Demand

chapter 41|1 pages

Taking Advantage of Economies of Scale

chapter 42|1 pages

Law of Diminishing Returns

chapter 44|2 pages

Competitive Advantage

chapter 45|1 pages

Sustainable Competitive Advantage (SCA)

chapter 46|2 pages

Barriers to Entry

chapter 47|1 pages

Controlling an Industry

chapter 48|1 pages

Supply Chain

chapter 49|1 pages

Value-Added Chain

chapter 50|1 pages

Mission Statement

chapter 51|1 pages

Sharing a Vision

chapter 52|1 pages

Understanding the Cost of Goods Sold

chapter 54|1 pages

Measuring Performance—Beyond Money

chapter 55|2 pages

Corporate Culture

chapter 56|1 pages

Types of Corporate Culture

part |8 pages

Information Systems

chapter 58|1 pages

What Is an Information System?

chapter 59|1 pages

Computer Basics

chapter 60|1 pages

Computer Software

chapter 61|1 pages

Operations Support Systems

chapter 62|1 pages

Management Support Systems

chapter 63|1 pages

Using Artificial Intelligence

chapter 64|1 pages

Computer Viruses

chapter 65|1 pages

Computer Safety

part |23 pages

Marketing and Sales

chapter 67|2 pages

The SWOT Analysis

chapter 68|1 pages

Wanting and Needing

chapter 69|1 pages

Who's Driving Your Efforts?

chapter 70|2 pages

Positioning

chapter 71|2 pages

A Checklist for Salespeople

chapter 72|2 pages

Successful Selling

chapter 73|1 pages

Defining Sales Territories

chapter 74|2 pages

The Changing Sales Call

chapter 76|2 pages

Providing Dazzling Customer Service

chapter 77|1 pages

Ensuring a Successful Trade Show

chapter 78|2 pages

Granting Credit

chapter 79|1 pages

Offering Trade Credit

chapter 80|1 pages

Enforcing the Robinson-Patman Act

chapter 81|1 pages

Winning Under the Robinson-Patman Act

part |7 pages

Safety

chapter 82|1 pages

Protecting the Workplace

chapter 83|1 pages

Warning Signs for Workplace Violence

chapter 86|1 pages

Avoiding Employee Accidents

chapter 87|2 pages

Planning for a Business Disaster

part |5 pages

Resource Management

chapter 88|2 pages

Buying Versus Leasing

chapter 89|1 pages

Implementing a Lease

chapter 90|1 pages

Purchasing Equipment

chapter 91|1 pages

Outsourcing

part |8 pages

Growth and Change Management

chapter 92|2 pages

Integrating Every Which Way

chapter 93|2 pages

Downsizing

chapter 94|1 pages

Managing Downsizing

chapter 96|1 pages

Preparing for Change

chapter 97|1 pages

Overcoming Resistance to Reengineering

part |3 pages

Global Environment

part |11 pages

Strategy and Decision Making

chapter 101|1 pages

Strategic Planning

chapter 102|1 pages

Goal Setting

chapter 103|1 pages

Decision Making

chapter 104|1 pages

Focusing on Decision-Making Styles

chapter 105|1 pages

Using Decision Styles to Accomplish Goals

chapter 106|2 pages

Understanding Due Diligence

chapter 107|2 pages

Recognizing Ways to Cut Costs

chapter 108|2 pages

Getting Creative About Cost Cutting

part |13 pages

Personal and Career Development

chapter 109|2 pages

Your Market Value

chapter 110|1 pages

Types of Resumes

chapter 111|1 pages

Building a Resume

chapter 112|1 pages

Job Search Networking

chapter 113|2 pages

Fundamentals of Effective Networking

chapter 114|1 pages

Dressing for Success

chapter 115|1 pages

Establishing Dress Code Guidelines

chapter 116|1 pages

Dual-Career Couples

chapter 117|2 pages

Employee Relocation

chapter 118|1 pages

The Entrepreneurial Perspective

part |4 pages

Managing Teams

chapter 119|1 pages

Understanding Group Processes

chapter 120|1 pages

Differentiating Formal and Informal Groups

chapter 121|1 pages

Avoiding the “Road to Abilene”

chapter 122|1 pages

Groupthink

part |7 pages

Time Management

chapter 123|2 pages

Time as a Resource

chapter 124|1 pages

Getting the Most Out of Your Day

chapter 125|1 pages

Power Napping

chapter 126|1 pages

Taming the Paper Chase

chapter 127|2 pages

The Benefits of Telecommuting

part |4 pages

Negotiations

chapter 128|2 pages

Learning to Negotiate

chapter 129|1 pages

Polishing Negotiation Techniques

chapter 130|1 pages

Picking a Negotiation Strategy

part |18 pages

Quality Management

chapter 131|1 pages

The Importance of Quality

chapter 132|1 pages

TQM Basics

chapter 133|1 pages

Transitioning to TQM

chapter 134|1 pages

Quality Management—The Kaizen Method

chapter 135|1 pages

Quality Circles

chapter 136|1 pages

What Is Benchmarking?

chapter 137|1 pages

Benchmarking—Past, Present, and Future

chapter 138|1 pages

Approaches to Benchmarking

chapter 139|2 pages

Perspectives on Benchmarking

chapter 140|1 pages

Zero Defects

chapter 141|1 pages

Just-In-Time Inventory

chapter 143|1 pages

Benefits of ISO 9000

chapter 144|2 pages

Malcolm Baldrige National Quality Award

chapter 145|2 pages

Quality Control Tools

part |6 pages

Human Resources

chapter 146|1 pages

Recruiting Potential Employees

chapter 147|2 pages

Interviewing Potential Employees

chapter 148|1 pages

Making the Most of Interviewing

chapter 149|1 pages

Employee Background Checks

chapter 150|1 pages

Documenting the Reference Check

part |6 pages

Training

chapter 151|1 pages

How People Learn

chapter 152|1 pages

Training Programs

chapter 153|1 pages

Making Training Work

chapter 154|1 pages

Taking Advantage of Video Training

part |2 pages

Evaluations and Reviews

chapter 156|1 pages

Why Conduct an Appraisal Interview?

chapter 157|1 pages

Conducting an Appraisal Interview

part |5 pages

Disciplining and Firing

chapter 158|1 pages

The Role of Discipline

chapter 159|2 pages

Administering Discipline

chapter 161|1 pages

Avoiding Lawsuits from Departing Employees

part |9 pages

The Personal Side

chapter 162|1 pages

Coping with Stress

chapter 163|2 pages

Stress Management Techniques

chapter 164|1 pages

Employee Assistance Programs

chapter 165|1 pages

Change and the Grieving Process

chapter 166|2 pages

Counseling for Alcoholism

chapter 167|1 pages

Managing Diversity

chapter 168|1 pages

Cross-Cultural Management

part |9 pages

Employee Benefits

chapter 169|3 pages

Must-Have Company Policies

chapter 170|1 pages

Insurance and Employee Benefits

chapter 171|2 pages

Employee Retirement Plans—Vesting

chapter 172|1 pages

Types of Retirement Plans

chapter 173|1 pages

Cafeteria Plans

chapter 174|1 pages

Understanding Employee Stock Ownership Plans

part |30 pages

Labour Management

chapter 175|2 pages

Managing Payroll

chapter 176|1 pages

Keeping Payroll Records

chapter 178|2 pages

Deciding to Use Payroll Services

chapter 179|1 pages

Labor Laws

chapter 180|1 pages

Modern Labor Laws

chapter 181|2 pages

Contract Administration

chapter 182|1 pages

Understanding Employee Rights

chapter 183|1 pages

What Constitutes an Employee?

chapter 184|1 pages

Employment Categories

chapter 185|1 pages

What Constitutes an Independent Contractor?

chapter 186|1 pages

Using Temporary Employees

chapter 187|1 pages

Employee Retention

chapter 188|1 pages

Employee Compensation

chapter 189|2 pages

Forecasting Workforce Requirements

chapter 190|1 pages

Markov Analysis

chapter 191|2 pages

Employee Demand Forecasting

chapter 192|1 pages

Employee Supply Forecasting

chapter 193|1 pages

Rewarding Employees

chapter 194|1 pages

Choosing Employee Rewards

chapter 195|1 pages

Promoting Employee Self-Esteem

chapter 196|1 pages

Understanding the Grievance Process

chapter 197|1 pages

Relocating Overseas

chapter 198|1 pages

Dealing with Relocation

chapter 199|1 pages

Apprenticeships

part |14 pages

Landmines

chapter 200|1 pages

Recognizing an Employee's Hidden Costs

chapter 201|1 pages

The High Cost of Absenteeism

chapter 202|2 pages

Reducing the Risk of Turnover

chapter 203|2 pages

Recognizing Employee Theft

chapter 204|1 pages

Preventing Employee Theft

chapter 205|1 pages

Detecting Embezzlement

chapter 206|1 pages

Preventing Embezzlement

chapter 207|1 pages

Common Embezzlement Schemes

chapter 208|1 pages

Avoiding Fraud

chapter 209|1 pages

Discrimination and Sexual Harassment

chapter 211|1 pages

Nepotism

part |6 pages

Communication Methods

chapter 212|1 pages

E-Mail Etiquette

chapter 213|1 pages

E-Mail Techniques

chapter 214|1 pages

Reach Out and Talk to Someone

chapter 215|1 pages

Written Messages

chapter 216|2 pages

Writing Direct and Indirect Messages

part |4 pages

Presentations

chapter 217|1 pages

Preparing an Effective Presentation

chapter 218|1 pages

Giving an Effective Presentation

chapter 219|1 pages

Using Visual Aids Effectively

chapter 220|1 pages

Honing Your Public Speaking Skills

part |14 pages

Communicating With Employees

chapter 221|2 pages

Using Feedback Effectively

chapter 222|2 pages

Forms of Feedback

chapter 223|1 pages

Communicating Effectively

chapter 224|2 pages

Giving Assignments

chapter 225|2 pages

Less Formal Styles of Communication

chapter 226|1 pages

Quality Communication

chapter 227|1 pages

Using Feedback—Employee to Employer

chapter 228|1 pages

Using Feedback—Employer to Employee

chapter 229|1 pages

Using Employee Opinion Surveys

chapter 230|1 pages

Conducting Employee Forums

part |11 pages

Meeting

chapter 231|1 pages

Conducting Effective Meetings

chapter 232|1 pages

Participating at Meetings

chapter 233|1 pages

Chairing a Meeting

chapter 234|2 pages

Reasons for Meetings

chapter 235|1 pages

State-of-the-Art Meetings

chapter 236|2 pages

Videoconferencing

chapter 237|1 pages

Resolving Conflicts

chapter 238|1 pages

Causes of Conflict

chapter 239|1 pages

Handling Personality Conflicts

part |5 pages

Leadersihip

chapter 240|1 pages

Leadership Qualities

chapter 241|2 pages

Understanding Your Team Leadership Style

chapter 242|1 pages

Striving to Succeed as a Leader

chapter 243|1 pages

What Type of Leader are You?

part |8 pages

Delegating and Motivating

chapter 244|1 pages

Defining Delegation

chapter 245|1 pages

Delegating More Effectively

chapter 246|1 pages

Keeping Your Workforce Motivated

chapter 247|1 pages

Increasing Motivation

chapter 248|1 pages

Maslow's Hierarchy of Needs

chapter 249|1 pages

Coaching Employees

chapter 250|1 pages

The Power of Empowerment

chapter 251|1 pages

Getting Employees Involved

part |15 pages

Internal Policies

chapter 252|2 pages

Must-Have Employment Policies

chapter 253|2 pages

Must-Have Operating Policies

chapter 254|1 pages

Information You Might Need to Post

chapter 255|2 pages

Establishing Work Station Standards

chapter 256|2 pages

Employee Manual

chapter 257|1 pages

E-Mail and Computer Usage Policies

chapter 258|1 pages

Travel Policies—What Can Be Reimbursed?

chapter 259|1 pages

Travel Policies—What Cannot Be Reimbursed

chapter 260|1 pages

Using Company Vehicles

chapter 261|1 pages

Writing Policies and Procedures

chapter 262|1 pages

Standard Operating Procedures

part |10 pages

Government Policies

chapter 263|1 pages

Civil Rights Act—Title VII

chapter 264|1 pages

Americans with Disabilities Act

chapter 265|1 pages

Family and Medical Leave Act

chapter 266|1 pages

Understanding ERISA and COBRA

chapter 267|1 pages

Following OSHA Guidelines

chapter 268|1 pages

Employee Polygraph Protection Act

chapter 269|1 pages

Enforcing Child Support Withholding

chapter 271|1 pages

Age and Religious Discrimination Laws

chapter 272|1 pages

Sexual Harassment Update

part |9 pages

Other Legal Issues

chapter 273|2 pages

Contracts

chapter 274|1 pages

Capacity to Contract

chapter 275|1 pages

Understanding Employment At-Will Policy

chapter 276|1 pages

Avoiding Litigation

chapter 277|1 pages

Working Through a Termination

chapter 278|1 pages

Providing References—Legal Risks

chapter 279|2 pages

Protecting Intellectual Property

part |28 pages

Financial Concepts

chapter 280|1 pages

Fixed and Variable Expenses

chapter 281|1 pages

Recognizing a Sunk Cost

chapter 282|1 pages

Understanding an Opportunity Cost

chapter 283|1 pages

Understanding the Time Value of Money

chapter 284|1 pages

Understanding How to Float

chapter 285|1 pages

Simple Versus Compound Interest

chapter 286|1 pages

Investment Risk

chapter 288|1 pages

Activity-Based Costing

chapter 289|2 pages

Understanding Depreciation

chapter 290|1 pages

Understanding Inventories

chapter 291|2 pages

Putting Value on Inventory

chapter 292|1 pages

Profit Margin

chapter 293|2 pages

Rate of Return

chapter 294|1 pages

Understanding Your Assets and Liabilities

chapter 295|1 pages

Dealing with Debt

chapter 296|1 pages

Factoring

chapter 297|1 pages

Understanding Cost of Capital

chapter 298|1 pages

Overview of Bankruptcy

chapter 299|1 pages

Bankruptcy from the Creditor's Viewpoint

chapter 300|2 pages

Understanding Chapter 7 Bankruptcy

chapter 301|1 pages

Understanding Chapter 11 and 13 Bankruptcy

chapter 303|1 pages

Foreign Exchange Risk

part |22 pages

Financial Analysis

chapter 304|2 pages

Understanding the Balance Sheet

chapter 305|1 pages

Understanding the Income Statement

chapter 306|1 pages

Understanding Financial Cash Flows

chapter 307|2 pages

Using Efficiency Ratios

chapter 308|1 pages

Using Financial Ratios

chapter 309|1 pages

Using Liquidity Ratios

chapter 310|2 pages

Understanding Solvency or Coverage Ratios

chapter 311|2 pages

Understanding Breakeven Analysis

chapter 312|1 pages

Understanding Contribution Margins

chapter 313|1 pages

Understanding Operating Leverage

chapter 314|1 pages

Capital Budgeting

chapter 315|1 pages

Costs of the Proposed Capital Budget

chapter 321|1 pages

Economic Value Added (EVA®)

part |5 pages

Family Business

chapter 322|1 pages

Family Business Basics

chapter 323|1 pages

Funding Family Succession

chapter 324|2 pages

Planning Family Succession

chapter 325|1 pages

Choosing a Successor for a Family Business