chapter  4
Double-Loop Knowledge Management
Pages 13

These are trying times for the field of knowledge management. Shunned by many as little more than yesterday’s information technology trotted out in today’s more fashionable clothes, KM has responded by evolving itself into two distinct, if not competing, schools of thought. Accordingly, many of us have begun to differentiate between first-and second-generation KM.2 Second-generation KM emphasizes knowledge production in addition to the information codification and sharing emphasized by first-generation schemes. This emergent focus on knowledge creation points to a much higher value proposition for KM than has been proffered to date: the prospect of increasing an organization’s rate of learning, and hence, its rate of innovation.