chapter  1
Second-Generation Knowledge Management
Pages 30

At a conference on knowledge management (KM) not too long ago, attendees could be heard grumbling about what they felt was the event’s myopic obsession with technology. “Document management and imaging-that’s all I’ve seen and heard about here,” one man complained. He then amplified his discontent and shared his broader disappointment with knowledge management as a whole: “an idea that amounts to little more than yesterday’s information technologies trotted out in today’s more fashionable clothes. ” Point well taken.