ABSTRACT
Chapter 3 outlined the ways in which operations can be organized and introduced various process types. In this chapter two of these types, namely batch and flow, are considered. The main focus o the chapter is to review how the work of these two processes may be planned and controlled, a topic introduced in Chapter 6. Specifi objectives for the chapter are outlined below:
1 Dealing with complexity . The basic elements of scheduling work are fairly simple. Knowing the date by which the job has to be completed, how long it will take and what resources it will require will enable a schedule to be drawn up. This basic format does not change when scheduling operations. What does change is the complexity of the task, because there will be many jobs requiring a complicated set of resources. The overriding purpose of this chapter is to show how this complexity is dealt with.
