chapter  1
20 Pages

The Surge of 360° Feedback Programs: Benefits and Risks

Managers and academics alike have come a long way in the past fifteen years in terms of their thinking about who should best evaluate leadership and, in fact, have begun to recognize that followers, peers, and customers, as well as superiors, know quite a bit about leadership. Even the U.S. Navy has made some progress in this area, although, like battleships, those old traditions do not die easily.