chapter  7
26 Pages

FIT SIGMA™ and service organizations

It is generally agreed that 75 per cent of the workforce in the United Kingdom is engaged in service industries. This high percentage is not unique to the UK; it is representative of employment statistics for developed nations throughout the world. Indeed, the US Bureau of the Census shows that over 80 per cent of the workforce in the USA is employed in service industries. Although a shift back to manufacturing industries has been identified (Basu and Wright, 1998), nonetheless it is obvious that the larger percentage of the workforce of developed nations will continue to be employed in service-type activities.