Implementation, or making it happen
All is change, nothing is permanent. Heracleitus (513 BC)
When we began to write this chapter, Ron had just returned from a Six Sigma conference at the Café Royal, London. A women delegate at the conference commented: ‘A Six Sigma programme is like having a baby – very easy to conceive but difficult to deliver’. The implementation of FIT SIGMA™ and for that matter the implementation of any change programme is like ‘having a baby’; the delivery of change is difficult. According to Carnall (1999):
. . . the route to such changes lies in the behaviour: put some people in new settings within which they have to behave differently and, if properly trained, supported and rewarded their behaviour will change. If successful this will lead to mindset change and ultimately will impact on the culture of the organization.