chapter  3
20 Pages

The enigma of Six Sigma

Probable impossibilities are preferred to improbable possibilities. Aristotle

In this chapter we discuss the essence of Six Sigma; what it is and what it isn’t. For a start, it isn’t the new maddening management fad that keeps frontline workers too busy collecting data to do their jobs, nor is it an instant fix that will overcome corporate inefficiency and save trillions of dollars. Properly applied, Six Sigma has a proven record of creating a huge impact for organizations in performance. For this to happen, Six Sigma does require dedication and strong overt management support. It builds on the philosophy of Total Quality Management by adding advanced computer programs for analysis and benchmarking of performance. It requires an infrastructure of a small group of highly trained in-house technical consultants. It is a whole systems approach, and it cannot be applied haphazardly.