ABSTRACT
We start this chapter with a brief overview of research methods that could be employed
to monitor the uptake of building products in the specifier’s office. This is followed by
a description of a research programme that monitored the uptake of building products
in design office over a 3-year period. This helps to highlight what happened to infor-
mation as it entered the design office, how specifiers became aware of the products,
why they selected or rejected them, and the pressures to change their initial choice.
