chapter  24
12 Pages

Facility management

Prior to the emergence of facility (or facilities) management (FM), activities like property management, maintenance, operational performance, leasing, selling, buying and planning were carried out by somewhat isolated teams of building maintenance staff, office managers, property portfolio managers, property managers, accountants and financial officers. No one individual co-ordinated all the players. FM is the emerging discipline that has replaced fragmented responsibility and decision-making with centralized management.