chapter  9
28 Pages

Defining improvement opportunities and prioritizing

A systematic approach An organization may identify opportunities for improvement in a number of ways, perhaps through process analysis (Chapter 5), benchmarking (Chapter 8), or the use of self-assessment against an established framework (Chapter 7). The use of the simple tools to be covered in this chapter further aid understanding and identification and assist in the prioritization for action. The total organization framework shows, however, that a distinction needs to be made between those processes which run pretty well – to be subjected to a regime of continuous improvement (Chapter 10), and those which are very poor and are in need of a complete re-visioning, re-design or ‘re-engineering’ activity (Chapter 11.) This chapter attempts to provide help in these vital defining and prioritizing activities for improvement.