chapter  13
Continuous improvement
Pages 18

The basic principles of continuous improvement Continuous improvement is probably the most powerful concept to guide management. It is a term not well understood in many organizations,

although that must begin to change if those organizations are to survive. The concept requires a systematic approach with the following components:

• planning the process and their inputs,

• providing the inputs,

• operating the processes,

• evaluating the outputs,

• examining the performance of the processes,

• modifying the processes and their inputs.