chapter  1
4 Pages

A framework for total organizational excellence

To try to get some of these things into sensible proportions and shape, my colleagues and I in Oakland Consulting have carried out a great deal of research, teaching and advisory work. The people we speak to often are confused and in urgent need of a framework to pull this lot together, and I am sure this is no different in your organization. This book attempts to provide that framework – a blueprint for total organizational excellence.