Introduction

Have you ever had the experience of being summoned into your manager’s office to be told that there are going to be some changes – perhaps in the way the company is structured, or in the IT systems it uses, or even in the location of its offices? If so, what was your reaction? Did your heart sink at the prospect of more change and the upheaval involved? You wouldn’t be unusual if you thought ‘Oh no!’ We all know that we live in a changing world, but this doesn’t necessarily make it easier to cope with change when it comes – particularly when it’s imposed by others.