ABSTRACT
Answer 8 The ‘official’ definition is: ‘The ability of an item to perform a required function under stated conditions for a stated period of time.’
Answer 9 You might have mentioned: increased levels of business; usually no need for an organization’s quality system to undergo investigation by any customer, to any other standard; buying from accredited suppliers gives the customer an assurance that the required level of quality of product or service will be reached; ISO 9001 provides a foundation upon which to build future quality improvements; many larger customers demand ISO 9001/BS 5750 accreditation of suppliers before they will award contracts.
