ABSTRACT
One morning Ella came into the office, switched on her computer and proceeded to collect her e-mail messages. She didn’t normally receive anything of much importance first thing, so she was rather surprised when an e-mail arrived from Graham, her manager, marked ‘personal’. She was even more surprised – in fact, shocked – when she read the e-mail: ‘Ella, I’m afraid it’s taking far too long for you to complete that project proposal I asked you to draw up next week. I’ve decided to hand the job over to someone else. You should get on with your normal work this morning.’
