ABSTRACT

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

chapter 1|1 pages

Introduction

chapter 3|3 pages

Which medium?

chapter 4|3 pages

Selecting information

chapter 5|11 pages

Planning and preparation

chapter 6|7 pages

Conducting the briefing or presentation

chapter 7|4 pages

When it’s all over

chapter 8|4 pages

Changing sides – being a contributor

chapter 9|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|6 pages

The five senses

chapter 3|3 pages

The communication process

chapter 4|4 pages

Learning to listen actively

chapter 5|2 pages

Whole body listening

chapter 6|1 pages

Hidden messages

chapter 7|8 pages

Non-verbal communication

chapter 8|1 pages

Summary

chapter 1|2 pages

Introduction

chapter 2|2 pages

What is networking?

chapter 3|1 pages

What’s good about networking?

chapter 4|3 pages

Types of network

chapter 5|6 pages

Creating a network

chapter 6|5 pages

Building rapport

chapter 7|1 pages

Summary

chapter 1|2 pages

Quick quiz

chapter 2|2 pages

Workbook assessment

chapter 3|1 pages

Work-based assignment

chapter 1|3 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|3 pages

Extensions

chapter 4|3 pages

Answers to self-assessment questions

chapter 5|2 pages

Answers to activities

chapter 7|2 pages

Certificate