ABSTRACT

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

chapter 1|1 pages

Introduction

chapter 3|6 pages

Work-related demands

chapter 4|3 pages

People demands

chapter 5|3 pages

Demands from the changing world

chapter 6|2 pages

Multiple demands

chapter 7|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|3 pages

What to look for

chapter 3|1 pages

We are all different

chapter 4|4 pages

The three stages of stress

chapter 5|6 pages

How stress can affect your organization

chapter 6|1 pages

Summary

chapter 1|8 pages

Introduction

chapter 3|5 pages

Preparing for tough times

chapter 4|1 pages

Summary

chapter 1|2 pages

Introduction

chapter 4|1 pages

Summary

chapter 1|3 pages

Quick quiz

chapter 2|3 pages

Workbook assessment

chapter 1|3 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|1 pages

Extensions

chapter 4|3 pages

Answers to self-assessment questions

chapter 5|2 pages

Answers to the quick quiz

chapter 6|3 pages

Feedback on Activity 13