chapter  9
30 Pages

Sport organizations and employee relations

Chapter overview Employee relations refer to the activities and processes designed to maintain a productive workplace while satisfying the needs and legitimate interests of employees and managing within the law. (Suffield, 2005). This chapter considers employee relations in a broad sense, rather than limiting the presentation to labour relations, which focuses specifically on the union-management relationship. The employee relations approach, with its focus on building a committed and high-performing workforce, is more consistent with strategic human resource management (SHRM) than the traditional industrial relations approach. The latter tends to focus on interactions between management and workers, and there is a connotation of an adversarial (us vs. them) relationship (McKenna & Beech, 2002; Lewis, Thornhill & Saunders, 2003). The basis of effective employee relations is employee involvement, where people have a voice in decisions about their working environment (e.g., pay, workload, task, conditions). The employee’s psychological contract, the principle of organizational justice, organizational communication, and employee participation in decision making are the key elements of employee involvement.