ABSTRACT
Statistical process control (SPC) is not really about statistics or control, it is about competitiveness. Organizations, whatever their nature, compete on three issues: quality, delivery and price. There cannot be many people in the world who remain to be convinced that the reputation attached to an organization for the quality of its products and services is a key to its success and the future of its employees. Moreover, if the quality is right, the chances are the delivery and price performance will be competitive too.
