Who should be involved in BPM?

Many articles have been written about what process management is, and some would argue that consultants are the experts. However, little has been written about who should be involved in BPM within an organization. ‘Involved’, in this instance, includes such diverse aspects as process reviews, process mod­ eling, process redesign or innovation, metrics analysis, BPM implementation, and ongoing management and improvement. We will spend time reviewing the role of internal and external personnel in BPM within an organization, and the various types of process management.