ABSTRACT
All of the above types of operations have several things in common; each occurrence will be unique and performance to a large extent will be judged in qualitative terms and judgement can well be uninformed and emotional. In a pure supply or manufacturing operation performance can be measured in quantitative terms; for example, how many delivered, specification met, delivery on time and cost. This chapter considers the special requirements of service, event, and non-profit organizations and shows how application of supply chain management principles will improve efficiency and effectiveness.
