ABSTRACT
Impact Evaluation Collecting data after the HRD program has been conducted or implement-
ed provides an opportunity to obtain application data (Level 3) and impact data (Level 4). It is the first operational phase of the ROI process, as described in an earlier chapter. This step is usually the most time consuming of all steps and is also the part of the ROI process that can be most disruptive to the organization. Fortunately, a variety of methods are available to capture data at the appropriate time after training. This chapter outlines ten common approaches for collecting post-program data after the sources of data are defined.
