ABSTRACT
Conflicts in the workplace are increasing in number and intensity. This has a huge cost in terms of emotions, lost business, time, and straight demands for money from litigation. Arbitration goes some way to easing this, but is still timeconsuming and costly. Accepting an arbitrator also means you have to accept his or her decision, so there is a loss of control over the outcome. Mediation keeps those involved in the arena. The mediator does not draw conclusions on their behalf, but assists in the struggle towards resolution. This may bring a good solution to the current problems, but does not necessarily have any impact on future problems.
