chapter  16
Pages 14

This chapter, and its companion web pages, explore assertiveness and offer a range of practical tactics to deal with difficult situations at work. The chapter has been written to provide support to many elements of the National Occupational Standards for Management and Leadership: Managing Self and Personal Skills; Working with People; and of Achieving Results, and it assists with many of the requirements of the Chartered Management Institute’s Diploma in Management compulsory Unit C41 - Developing your Management Style, some of the elements of compulsory Unit C44 - Eflective Communications, some of the compulsory Unit C45 - Managing Performance and most of the optional Unit 042 - Developing Personnel and Personnel Performance. This chapter will also be of value to those studying the CIPD Professional Development Scheme - particularly the Leadership and Management and People Management and Development modules, as well as people studying any of the CIPD specialist electives in Learning and Development.